Personal Accountability

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Course Name	Course Type	Syllabus
Navigating Challenging Situations with Diplomacy and Tact	Course	View details Course Syllabus | Print Syllabus Navigating Challenging Situations with Diplomacy and Tact Overview/Description: “YouÆll likely face unpleasant situations or tasks at some point in your career. Communicating with diplomacy and tact in these situations can inspire confidence. In this course youll learn to navigate difficult conversations and situations. Youll also learn how to communicate a difficult message effectively write diplomatic and tactful e-mails and handle angry and manipulative coworkers.” Course Number: bs_acm16_a02_enus
Being a Responsible Corporate Digital Citizen	Course	View details Course Syllabus | Print Syllabus Being a Responsible Corporate Digital Citizen Overview/Description: “Security risks are high online and businesses need flexibility to adapt to change if they are going to navigate online interactions safely. Staying current on digital innovation and security guidelines ensures your companys resilience against threats to secure data management. This course will explore some responsibilities when interacting in an online world so you can become a good corporate digital citizen and reduce your data security risk.” Course Number: bs_apd24_a01_enus
Building Trust with Business Ethics	Course	View details Course Syllabus | Print Syllabus Building Trust with Business Ethics Overview/Description: Its not always easy to decide between right and wrong at work. Making ethical decisions can help you to discern the right thing to do in difficult situations. You might think that business ethics are only an issue for upper management but in fact every employee should understand the importance of ethical decision making. In this course youll learn some common myths about business ethics. Youll learn about different approaches to ethics the values and standards in a typical code of conduct and how to develop your own code. You will also learn ways to overcome obstacles to ethical behavior and steps for making ethical decisions. Course Number: bs_apd33_a01_enus
Developing Diplomacy and Tact	Course	View details Course Syllabus | Print Syllabus Developing Diplomacy and Tact Overview/Description: “In business the best communicators tailor what they say based on other peoples perspectives goals and feelings. Communicating with diplomacy and tact allows you to be more persuasive and build stronger relationships. In this course youll learn about tact and diplomacy: what they are and how enhancing your business communication skills through their employment can be of value. Youll also learn skills and strategies to put tact and diplomacy to work for you.” Course Number: bs_acm30_a01_enus
Earning and Offering Trust at Work	Course	View details Course Syllabus | Print Syllabus Earning and Offering Trust at Work Overview/Description: “&Who can I trust around here?& This is a more common workplace question than most of us might like to admit. Building relationships and trust within professional networks is done like a mason building a wall û one stone at a time. Trust is a core ingredient in positive relationships. Without it the masons wall takes on a whole new analogy û a barrier with no gate for entry. In this course youll explore trust û what makes you and others trustworthy how to demonstrate trustworthiness through your own professional accountability and how to fix a trust deficit after trust has been broken.” Course Number: bs_ape06_a01_enus
Remaining Tactful and Diplomatic under Pressure	Course	View details Course Syllabus | Print Syllabus Remaining Tactful and Diplomatic under Pressure Overview/Description: “Over the course of a career not everyone you work with will be easy to get along with. Sometimes this presents difficult situations. But whether its your boss a peer direct report client or vendor professionalism and professional success rely on overcoming challenging people and be able to work with even those you dont personally care for. It requires using tact. In this course youll learn to navigate challenging situations with tact and diplomacy. Youll learn how to get along with co-workers give feedback to bosses and direct reports compose tactful emails and negotiate diplomatically.” Course Number: bs_acm30_a02_enus